Shipping policy

Shipping Policy

Last updated: July 15, 2026

At Happy Dolly, every product is individually handmade with care. We understand that many orders are purchased for birthdays, anniversaries, memorials, holidays, and other meaningful occasions, so we do our best to complete and deliver each order as efficiently as possible.

Because our products are made to order, they require production time before they can be shipped. Please review the information below before placing your order.

Estimated Arrival Time

Your estimated arrival time consists of three separate stages:

Order review and processing + Handmade production + Shipping transit

Shipping time begins only after your finished product has passed quality inspection, been packaged, and handed over to the shipping carrier.

All timeframes listed in this policy are estimates and are calculated in business days unless otherwise stated.

1. Order Review and Processing

After your order is placed, we review:

  • Payment confirmation

  • Product options and personalization details

  • Reference photographs

  • Shipping information

  • Any special instructions included with the order

Orders are generally reviewed within 1–3 business days.

If we need clearer photographs, missing information, or confirmation of customization details, we may contact you by email. Production may not begin until we receive the required information.

During busy periods, orders are processed in the order they are received and may remain in the production queue for several additional days.

2. Handmade Production Time

Our standard handmade production time is approximately 3–4 weeks after the order details have been confirmed.

During this period, our artisans may complete several stages, including:

  • Reviewing your reference photographs

  • Preparing the doll design

  • Selecting yarn colors and materials

  • Crocheting and assembling the product

  • Adding personalized details

  • Inspecting the finished item

  • Preparing the order for shipment

Production time may vary depending on:

  • The complexity of the design

  • The number of dolls ordered

  • The level of personalization

  • Material availability

  • Customer response time

  • Seasonal order volume

Because each item is made by hand, production cannot be compared with the processing time of ready-made or factory-produced products.

3. Modification Requests

You may contact us during the early production stage to request additional details or corrections.

However, not all changes can be guaranteed.

Once a particular section of the product has been completed, changing it may require the artisan to remake part or all of the item. In this situation:

  • The requested change may be declined.

  • Additional production time may be required.

  • An additional fee may apply.

  • The original estimated delivery date may no longer apply.

No further changes can normally be accepted after the product has been completed or prepared for shipment.

Please include your order number whenever requesting a modification.

4. Standard Shipping Time

After production is complete, your order will be shipped using an available tracked carrier.

Depending on the destination and shipping route, carriers may include USPS, DHL, FedEx, local postal services, or international shipping partners.

Estimated shipping times are:

  • United States: approximately 7–10 business days

  • Other international destinations: approximately 10–20 business days

These estimates begin when the parcel has been accepted by the carrier, not when the order was placed.

Every Happy Dolly item is handcrafted in Vietnam and shipped internationally. International transportation, customs processing, and handoffs between carriers may add additional time.

5. Estimated Total Delivery Time

For most standard orders, the estimated total time from purchase to delivery is approximately:

  • United States: 4–6 weeks

  • Other countries: 5–7 weeks

These are estimates only and are not guaranteed delivery dates.

Orders requiring clarification, extensive modifications, complex designs, large quantities, or customs inspection may take longer.

6. Tracking Information

Once your order has been completed and prepared for shipment, we will send a shipping confirmation email.

Tracking information is usually available within 1–3 business days after shipment.

Please allow time for the carrier to scan and activate the tracking number. It is normal for a tracking page to show limited information during the first few days.

Tracking updates may also pause while the parcel:

  • Travels between countries

  • Passes through customs

  • Transfers between international and local carriers

  • Waits for the destination carrier’s next scan

A temporary pause in tracking does not necessarily mean the parcel is lost.

Customers are responsible for monitoring the email address provided at checkout and following the tracking progress after shipment.

7. Customs and International Delivery

International orders may be inspected or delayed by customs authorities.

Happy Dolly does not control customs procedures, carrier inspections, border processing, or government clearance times.

Depending on the destination country, the customer may also be required to provide:

  • A tax identification number

  • A national identification number

  • Import information

  • Additional delivery instructions

  • Payment of customs duties or import taxes

Unless otherwise stated at checkout, any import duties, customs fees, taxes, brokerage charges, or local handling fees are the responsibility of the recipient.

A customs delay does not automatically qualify an order for a refund.

8. Holiday and Peak-Season Orders

Production and delivery may take longer during high-demand periods, including:

  • Valentine’s Day

  • International Women’s Day

  • Mother’s Day

  • Father’s Day

  • Graduation season

  • Halloween

  • Thanksgiving

  • Christmas

  • New Year

  • Other major holidays

Holiday order deadlines or recommended cut-off dates may be displayed on our website.

Orders placed after a published cut-off date are not guaranteed to arrive before the related holiday or event.

Even when an order is placed before a recommended deadline, unexpected carrier, customs, weather, or production delays may still occur.

Customers purchasing for a specific event should order as early as possible.

9. Shipping Charges

Shipping costs are calculated or displayed during checkout based on factors such as:

  • Delivery destination

  • Package size and weight

  • Shipping method

  • Carrier availability

  • Number of items ordered

Our standard tracked shipping option to the United States may be offered at a flat rate of $9.95, where displayed at checkout.

The total estimated timeframe for standard production and delivery is approximately 3–6 weeks, depending on the design, production queue, and shipping destination.

The amount displayed and accepted at checkout will be the applicable shipping fee for the order.

10. Priority Production

Where available, customers may purchase our Priority Production service.

The fee for this service may be $49.95, as displayed at checkout.

Priority Production means the order is moved ahead in the production queue and scheduled for faster handmade completion. The target production period is approximately 3–5 business days after all customization details have been confirmed.

Priority Production:

  • Speeds up the handmade production stage

  • Does not automatically upgrade the shipping method

  • Does not guarantee a specific delivery date

  • Does not remove customs or carrier delays

  • May not be available for highly complex or large-volume orders

Shipping transit time begins after the priority order has been completed and dispatched.

Priority service fees may become non-refundable once priority production has started.

11. Delivery Estimates Are Not Guarantees

All production and delivery timeframes are estimates.

Actual delivery may be affected by circumstances outside our reasonable control, including:

  • Customs inspection

  • Severe weather

  • Natural disasters

  • Transportation disruption

  • Carrier delays

  • Postal congestion

  • Public holidays

  • Strikes

  • Incorrect addresses

  • Failed delivery attempts

  • Remote delivery locations

  • Security inspections

  • Events of force majeure

Happy Dolly is not responsible for delays caused solely by shipping carriers, customs authorities, or inaccurate information provided by the customer.

However, we will provide reasonable assistance when investigating delayed or missing shipments.

12. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Recipient’s full name

  • Street address

  • Apartment, suite, unit, or building number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Telephone number

Happy Dolly is not responsible for unsuccessful delivery caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

Depending on the carrier, parcels that cannot be delivered may be:

  • Returned to the sender

  • Sent to a local pickup point

  • Held temporarily by the carrier

  • Delivered to a return warehouse

  • Disposed of when international return shipping is unavailable

If a parcel must be remade or reshipped because the address was entered incorrectly, the customer may be responsible for the replacement and additional shipping costs.

13. Address Changes

Address-change requests must be submitted within 24 hours of placing the order.

Please contact us immediately and include your order number, original address, and corrected address.

We will make reasonable efforts to update the information, but an address change is not confirmed until we reply in writing.

After the order has entered shipment processing or been transferred to a carrier, we may no longer be able to change the address.

Happy Dolly cannot guarantee that carriers will accept a delivery-address change after dispatch.

14. Address Verification

If we notice a possible address issue, such as:

  • An invalid postal code

  • A mismatch between the city and state

  • Missing apartment information

  • An incomplete street name

  • An unsupported destination

We may contact you for confirmation.

Production or shipment may be paused until the address is corrected.

Happy Dolly cannot guarantee the original estimated delivery date when delivery is delayed because the customer did not provide or confirm a valid address.

15. Failed Delivery Attempts

If a carrier attempts delivery but cannot complete it, the customer is responsible for following the carrier’s instructions.

This may include:

  • Scheduling redelivery

  • Collecting the parcel from a local facility

  • Providing additional information

  • Paying applicable local fees

  • Contacting the local delivery office

A parcel that is returned, abandoned, refused, or disposed of because the recipient did not complete the required delivery steps may not qualify for a full refund.

16. Packages Marked as Delivered

When tracking shows that a parcel has been delivered, please check:

  • Mailboxes

  • Porches and entrances

  • Parcel lockers

  • Reception desks

  • Building management

  • Household members

  • Neighbors

  • The local delivery office

Carriers may occasionally mark a package as delivered shortly before the final physical delivery.

Please allow up to two business days and contact the local carrier if the parcel cannot be located.

Happy Dolly will provide available shipping documentation and reasonable assistance, but we cannot guarantee reimbursement for a parcel that the carrier confirms was correctly delivered to the address provided.

17. Lost or Delayed Packages

If tracking has not updated for an extended period or your parcel is significantly beyond the estimated delivery window, contact us with:

  • Your order number

  • Tracking number

  • Current delivery address

  • A brief description of the issue

We may ask the carrier or shipping partner to investigate.

A package is not automatically considered lost because tracking has paused or the estimated delivery date has passed.

Refunds, replacements, or other resolutions for confirmed lost shipments will be handled according to our Refund and Replacement Policy.

18. Damaged Packages

If your order arrives damaged, contact us as soon as possible.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label

  • A description of the damage

Do not discard the packaging until we have reviewed the claim, as the carrier may require evidence.

19. Multiple-Item Orders

Orders containing multiple products may require additional production time.

In some situations, items from the same order may be shipped separately due to:

  • Product size

  • Production scheduling

  • Carrier restrictions

  • Package weight

  • Different completion times

If an order is divided into multiple shipments, more than one tracking number may be issued.

20. Contact Us

For questions about processing, shipping, tracking, address changes, or delivery issues, please contact:

Happy Dolly

Email: support@happydolly.com

Contact page: [Insert your Happy Dolly contact-page URL]

US Mailing Address:
1500 N GRANT ST STE N DENVER,
Colorado 80203
United States

Please include your order number in all order-related messages so we can assist you more efficiently.