Cancellation & Modification Policy

Because every Happy Dolly product is made especially for you, we begin reviewing and preparing orders shortly after they are placed.

If you need to cancel your order or change any customization details, please contact us as soon as possible and include:

• Your order number

• The exact change you would like to make

• Any updated photos, colors, names, addresses, or personalization details

Cancellation and Modification Window

Orders may only be canceled or modified within 1 hour of purchase.

After this period, your order may already have entered the preparation or production process. Once an order is locked for production, we can no longer guarantee that it can be canceled or changed.

Submitting a request within the 1-hour window does not mean the request has been completed. Your cancellation or modification is only confirmed after you receive written confirmation from Happy Dolly.

Changes After the 1-Hour Window

We may still review late modification requests, but approval is not guaranteed.

If production has already begun:

• Some details may no longer be changeable.

• Additional production time may be required.

• An extra charge may apply.

• The estimated delivery date may change.

• Cancellation may no longer be available.

Once the product has been completed or shipped, no further modifications can be made.

Shipping Address Changes

Please check your shipping information carefully before completing checkout.

Address changes must also be requested within 1 hour of placing the order. After the parcel has entered shipping preparation or has been handed to the carrier, we cannot guarantee that the delivery address can be updated.

Happy Dolly is not responsible for delivery problems caused by incorrect or incomplete information provided at checkout.

Priority and Rush Orders

Priority production fees may become non-refundable once your order has been moved ahead in the production queue or production work has started.

Contact Us

To request a cancellation or modification, please contact:

Happy Dolly

Email: support@happydolly.com

US Mailing Address:
1500 N GRANT ST STE N DENVER,
Colorado 80203
United States

Please include your order number in the subject line or message so we can review your request quickly.