Terms of Service

Last updated: July 15, 2026

Welcome to Happy Dolly.

These Terms of Service explain the rules that apply when you visit our website, place an order, submit photographs or customization instructions, communicate with us, or use any other service provided through our online store.

Throughout these Terms, “Happy Dolly,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to customers, visitors, and anyone using our website or services.

By accessing our website or purchasing from Happy Dolly, you agree to these Terms of Service and to any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund and Replacement Policy.

Please do not use our website or place an order if you do not agree with these Terms.

1. Our Store

Happy Dolly creates handmade crochet dolls and personalized keepsakes, including products made from customer-submitted photographs and customization requests.

Our store is powered by Shopify, which provides the ecommerce platform used to display products, manage checkout, and process orders.

These Terms apply to all website visitors and customers, whether they browse the website, submit content, communicate with us, or purchase a product.

2. Eligibility

By using our website, you confirm that:

• You are legally permitted to enter into a purchase agreement in your place of residence.

• You are at least the age of majority in your state, province, or country.

• Any information you provide is accurate and belongs to you or is provided with proper authorization.

• You will not use our website or products for an unlawful, fraudulent, or unauthorized purpose.

A parent or legal guardian is responsible for any use of our website by a minor under their supervision.

3. Handmade and Personalized Products

Most Happy Dolly products are individually handmade. Personalized products are created according to the photographs, descriptions, colors, accessories, and other instructions submitted with the order.

Because each piece is made by hand:

• Small differences in shape, size, stitching, facial details, color placement, or proportions may occur.

• Colors may appear differently depending on lighting, photography, yarn availability, and screen settings.

• A handmade doll will be an artistic interpretation rather than an exact photographic replica.

• Two items made from the same reference image may not be completely identical.

• Approximate measurements may vary slightly.

These natural variations are part of the handmade process and are not automatically considered defects.

4. Customer Photographs and Reference Materials

When submitting a photograph, illustration, logo, design, message, or other reference material, you confirm that:

• You own the material or have permission to provide it to us.

• You are authorized to request a product based on the person, pet, artwork, or subject shown.

• Your request does not violate copyright, trademark, privacy, publicity, or other third-party rights.

• The material does not contain unlawful, abusive, threatening, hateful, explicit, or otherwise prohibited content.

You retain ownership of the original photographs and reference materials you submit.

You grant Happy Dolly a limited permission to use those materials only as reasonably necessary to review your request, communicate with you, create your product, fulfill your order, and resolve customer-service issues.

We will not use private customer photographs for advertising, product listings, or social media without permission.

We may refuse or cancel a customization request when we reasonably believe it could violate another party’s rights, applicable law, our policies, or Shopify’s platform rules.

5. Intellectual Property and Character Requests

Customers are responsible for ensuring that their customization requests do not infringe intellectual-property rights.

Happy Dolly may decline requests involving protected characters, logos, artwork, celebrity likenesses, brand elements, or other content when authorization has not been demonstrated.

Placing an order does not guarantee that every requested design can legally or technically be produced.

If we cancel a request before production because it cannot be fulfilled, we will handle the payment according to our Refund and Replacement Policy and applicable law.

6. Product Listings and Information

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, materials, prices, production estimates, and delivery information.

However:

• Product images may include examples, styling props, or previous custom orders.

• Your finished item will be based on the selections and reference information submitted with your own order.

• Colors may vary between devices and between yarn production batches.

• Measurements and weights are approximate.

• Packaging may change without notice.

• Minor errors or omissions may occasionally appear on the website.

We may correct inaccurate information, update a listing, change a product description, or cancel an affected order where necessary.

Nothing on the website should be interpreted as a guarantee that a handmade product will reproduce every detail of a photograph exactly.

7. Prices and Payment

All prices are displayed in the currency shown at checkout unless otherwise stated.

Product prices may change at any time before an order is placed. A price change will not normally affect an order that has already been accepted and paid, except where there is an obvious pricing error.

Customers are responsible for reviewing the following before completing checkout:

• Product price

• Quantity

• Customization selections

• Shipping charge

• Discounts

• Applicable taxes

• Billing information

• Delivery address

Payments are processed through Shopify and available third-party payment providers. We do not normally receive or store your complete payment-card details.

We may cancel or refuse an order when:

• Payment cannot be authorized.

• Information appears incomplete or inaccurate.

• We reasonably suspect fraud or unauthorized payment activity.

• A pricing or listing error occurred.

• The requested customization cannot be completed.

• The request violates these Terms or another applicable policy.

8. Order Acceptance

An order confirmation means that we have received your order. It does not necessarily mean that production has begun or that every requested customization has been accepted.

An order becomes subject to fulfillment after:

• Payment has been successfully processed.

• Required reference photographs have been received.

• Customization instructions are sufficiently clear.

• We confirm that the requested product can be made.

We may contact you for additional photographs or clarification. Production may be delayed when necessary information is missing or when a customer does not respond.

9. Customer Responsibility for Order Details

You are responsible for checking all information submitted with your order, including:

• Name and contact information

• Shipping address

• Product size and style

• Hair, skin, clothing, and accessory details

• Written personalization

• Reference photographs

• Quantity

• Color selections

We create custom products according to the information available when production begins.

Happy Dolly is not responsible for an incorrect result caused by unclear, inaccurate, incomplete, low-quality, or conflicting instructions provided by the customer.

10. Changes and Cancellations

Because personalized products are made specifically for each customer, changes and cancellations are time-sensitive.

Requests to change or cancel an order should be submitted as soon as possible and must include the order number.

A change or cancellation is not confirmed until Happy Dolly accepts it in writing.

Once design preparation, material selection, or physical production has begun:

• Some changes may no longer be possible.

• Additional charges may apply for substantial revisions.

• Cancellation eligibility may be limited.

• Materials, labor, and customization costs already incurred may be non-refundable where permitted by law.

Address changes cannot be guaranteed after an order has been shipped.

Detailed cancellation and refund conditions are provided in our Refund and Replacement Policy.

11. Design Approval

For certain custom products, we may provide a digital preview, sketch, or confirmation before production.

When a preview is offered:

• You are responsible for reviewing names, colors, clothing, accessories, and other visible details.

• Production may begin after your approval.

• Delays in approval may delay production and shipping.

• Changes requested after approval may require an additional fee.

• A digital preview is an approximate design reference and may not exactly represent yarn texture, physical dimensions, or the finished handmade result.

Not every product includes a design-preview stage. Where no preview is offered, the product will be created from the submitted reference materials and order instructions.

12. Processing and Shipping

Each handmade order requires production time before shipment. Processing time and shipping time are separate.

Estimated processing and delivery periods shown on the website are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

Delivery may be affected by:

• Order volume

• Product complexity

• Customer response time

• Material availability

• Public holidays

• Customs inspection

• Carrier delays

• Weather or transportation disruption

• Incorrect or incomplete delivery information

• Events outside our reasonable control

We will make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

When an unexpected delay prevents shipment within the stated period, we may contact you with an updated estimate and any cancellation or refund options required by applicable law.

13. Shipping Addresses, Customs, and Import Charges

Customers must provide a complete and accurate shipping address.

Happy Dolly is not responsible for delivery issues caused by:

• Incorrect or incomplete addresses

• Missing apartment or unit numbers

• Refusal of delivery

• Failure to collect a parcel

• Incorrect contact information

• Unauthorized address changes

• Customs information supplied incorrectly by the customer

International orders may be subject to customs duties, import taxes, brokerage charges, local fees, or identity and tax-number requirements.

Unless stated otherwise at checkout, customers are responsible for charges imposed by their destination country.

Customs processing is controlled by government authorities and is outside Happy Dolly’s direct control.

14. Tracking and Delivery

Tracking information may take time to update after a shipping label is created or after the parcel is handed to the carrier.

Estimated delivery dates provided by carriers are not guarantees.

A parcel may be considered delivered when the carrier records delivery to the address provided with the order. Customers should check with household members, neighbors, reception areas, parcel lockers, and the local carrier before reporting a missing delivery.

Questions about tracking or delivery should include the order number and, where relevant, the tracking number.

Claims concerning damaged, missing, incorrect, or undelivered products must be submitted within the period stated in our Refund and Replacement Policy.

15. Returns, Refunds, and Replacements

Returns, refunds, replacements, and cancellations are governed by our Refund and Replacement Policy.

Because personalized products are made specifically for an individual customer, they may not be eligible for return solely because the customer:

• Changed their mind

• No longer needs the product

• Selected an incorrect option

• Submitted an incorrect photograph

• Provided incomplete instructions

• Expected an exact photographic replica despite the handmade nature of the item

This does not limit any non-waivable consumer rights that apply in your jurisdiction.

If a product arrives materially damaged, incorrect, or significantly different from the confirmed order details, contact us promptly with:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging when relevant

• Any other information reasonably requested to review the claim

We may offer a repair, replacement, partial refund, full refund, or another suitable resolution depending on the circumstances and applicable law.

16. Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers may be subject to separate conditions.

Unless otherwise stated:

• Discounts cannot be combined.

• Codes must be applied before checkout is completed.

• Discounts cannot be added retroactively.

• Promotions may be limited by product, customer, location, quantity, or date.

• We may modify or end a promotion before an order is placed.

• Promotional products remain subject to our regular policies.

We may cancel orders involving misuse, duplication, technical errors, or unauthorized distribution of promotional codes.

17. Reviews, Feedback, and Customer Content

You may submit reviews, comments, photographs, suggestions, and feedback relating to your experience with Happy Dolly.

You confirm that any content you submit:

• Is truthful and based on your genuine experience.

• Does not violate another person’s rights.

• Does not contain private information you are not authorized to share.

• Is not unlawful, abusive, threatening, discriminatory, misleading, or malicious.

• Does not contain viruses or harmful code.

You retain ownership of your content.

When you voluntarily publish or submit content for promotional use, you grant Happy Dolly a non-exclusive, worldwide, royalty-free permission to display, reproduce, resize, format, and share that content for customer service, website presentation, and marketing purposes, subject to applicable privacy law and any specific permission requested from you.

We may remove website content that violates these Terms, but we do not control reviews posted on independent third-party platforms.

18. Website Content and Happy Dolly Intellectual Property

The website and its original content—including Happy Dolly branding, text, graphics, photographs, page designs, product descriptions, original doll designs, videos, and logos—are owned by or licensed to Happy Dolly unless otherwise stated.

You may use the website only for personal shopping and informational purposes.

Without written authorization, you may not:

• Copy or reproduce website content for commercial use.

• Republish our photographs or product descriptions.

• Sell or distribute copies of our original designs.

• Scrape, extract, or collect website data.

• Use our branding in a misleading manner.

• Claim affiliation with Happy Dolly.

• Reverse engineer or interfere with website systems.

Customer ownership of an original photograph does not transfer ownership of Happy Dolly’s website content, product photography, crochet methods, or independently created design materials.

19. Prohibited Uses

You may not use our website or services to:

• Break any applicable law.

• Commit fraud or impersonate another person.

• Submit unauthorized copyrighted or trademarked materials.

• Harass, threaten, abuse, or discriminate against others.

• Upload malicious software or harmful code.

• Interfere with website security or functionality.

• Collect another person’s information without authorization.

• Conduct scraping, phishing, spamming, or automated abuse.

• Submit false payment, delivery, or identity information.

• Make fraudulent disputes, chargebacks, or claims.

• Purchase products for unauthorized resale while representing yourself as an individual customer.

• Use our products or content for an unlawful or harmful purpose.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

20. Third-Party Services and Links

Our website may contain services, applications, payment options, social-media features, tracking tools, or links operated by third parties.

These third parties may have their own terms and privacy policies.

Happy Dolly does not control third-party websites and is not responsible for their content, availability, privacy practices, security, or independent actions.

Your use of a third-party service is at your own discretion and may create a separate agreement between you and that provider.

21. Availability of the Website

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance

• Technical issues

• Shopify platform interruptions

• Security concerns

• Updates

• Events beyond our reasonable control

We may modify, suspend, remove, or discontinue a website feature or service when reasonably necessary.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption.

• Every technical error will be corrected immediately.

• Website information will always be free from typographical errors.

• Every handmade product will look exactly like a photograph or digital display.

• Delivery carriers will meet estimated delivery dates.

• A product will satisfy preferences that were not clearly communicated with the order.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

23. Limitation of Liability

To the fullest extent permitted by law, Happy Dolly and its owners, employees, contractors, partners, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or purchase of a product.

This may include loss of profits, loss of data, loss of opportunity, or other losses that were not reasonably foreseeable.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, or other rights that cannot legally be waived.

24. Indemnification

To the extent permitted by law, you agree to compensate and protect Happy Dolly from third-party claims, losses, or reasonable expenses arising directly from:

• Your violation of these Terms.

• Your unlawful use of our website.

• Material you submitted without permission.

• Your infringement of another party’s intellectual-property, privacy, or publicity rights.

• False or misleading information provided with an order.

This section does not apply where a claim was caused by Happy Dolly’s own unlawful conduct.

25. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By submitting customer information or photographs, you confirm that you have reviewed the Privacy Policy and understand how information connected with your order may be processed.

26. Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access, cancel an order, or refuse future service when:

• These Terms are violated.

• Fraud or unlawful activity is suspected.

• Payment remains unpaid or is reversed.

• A customer repeatedly abuses our team or systems.

• A customization request infringes another party’s rights.

• Continued service would create legal, safety, or platform-compliance risks.

Termination does not remove obligations or liabilities that arose before termination.

27. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

28. No Waiver

If Happy Dolly does not immediately enforce a right or provision under these Terms, that does not mean we have waived that right.

A waiver is effective only when clearly confirmed in writing.

29. Entire Agreement

These Terms, together with the policies and information incorporated by reference, form the agreement between you and Happy Dolly regarding use of our website and purchase of our products.

They replace prior website terms concerning the same subject matter.

30. Governing Law

These Terms will be governed by the laws applicable to the legal business entity operating Happy Dolly, without removing any mandatory consumer protections available to you under the laws of your place of residence.

Any specific governing state, court jurisdiction, or dispute-resolution procedure displayed in our Legal Notice or company information will also apply where legally valid.

31. Changes to These Terms

We may update these Terms to reflect changes in our services, policies, technology, business operations, or legal obligations.

The latest version will be posted on this page with an updated revision date.

Changes apply from the date they are published unless applicable law requires another form of notice.

Your continued use of the website after an update means that the revised Terms apply to later use and purchases.

32. Contact Information

Questions concerning these Terms of Service may be sent to:

Happy Dolly

Email: support@happydolly.com

US Mailing Address:
1500 N GRANT ST STE N DENVER,
Colorado 80203
United States