Privacy Policy

Last updated: July 15, 2026

Happy Dolly respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Information You Provide to Us

When you make a purchase, create an account, submit a custom order, contact customer support, or subscribe to marketing communications, you may provide information such as:

• Your name

• Email address

• Telephone number

• Billing and shipping addresses

• Order and transaction details

• Product preferences and customization instructions

• Photographs or reference images submitted for personalized products

• Messages, reviews, feedback, and other communications

Payment Information

Payments are processed by Shopify and approved third-party payment providers. Happy Dolly does not normally receive or store your complete credit or debit card number.

Payment providers may collect information required to authorize and process your transaction in accordance with their own privacy policies and security procedures.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed and links selected

• Referring website

• Approximate location

• Shopping activity

• Date, time, and duration of visits

• Cookie and similar technology identifiers

This information helps us operate our website, understand how customers use it, prevent fraud, and improve the shopping experience.

2. Custom Order Photographs

Happy Dolly creates personalized products using photographs and other reference materials submitted by customers.

We use these materials only as reasonably necessary to:

• Review and confirm your customization request

• Design and produce your personalized product

• Communicate with you about the order

• Resolve quality, delivery, or customer-service concerns

• Maintain appropriate business and order records

Please make sure you have permission to submit any photograph containing another person, child, pet, artwork, logo, or other protected material.

We will not use your submitted photographs in advertising, social media, product listings, or promotional materials without your permission, except where you have already made the content publicly available to us for that purpose or applicable law otherwise permits the use.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders

• Create personalized products

• Confirm payments and prevent fraudulent transactions

• Arrange shipping and provide delivery updates

• Respond to questions and customer-support requests

• Process cancellations, replacements, returns, or refunds

• Maintain customer accounts and order histories

• Improve our products, website, and customer experience

• Send service-related communications

• Send promotional communications where permitted

• Measure advertising and website performance

• Protect our legal rights and enforce our policies

• Meet tax, accounting, regulatory, and legal obligations

We use personal information only when we have an appropriate reason to do so, such as fulfilling a contract, obtaining your consent, complying with the law, or pursuing a legitimate business interest.

4. Marketing Communications

We may send promotional emails or messages when you have subscribed, requested information, or when otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications concerning your orders, payments, shipping, account security, or customer-service requests.

5. How We Obtain Your Consent

When you provide personal information to place an order, submit customization details, arrange delivery, request customer support, or complete another transaction, we use that information for the purposes connected with your request.

Where consent is legally required for an additional purpose, such as certain marketing or advertising activities, we will request consent or provide an appropriate choice.

You may withdraw your consent where applicable by contacting us. Withdrawal does not affect processing that was lawfully completed before your request and may not apply where we must retain information for legal, accounting, fraud-prevention, or contractual reasons.

6. Shopify and Payment Processing

Our online store is hosted through Shopify, which provides the ecommerce technology used to display products, process orders, and operate our online store.

Information submitted through the website may be processed and stored by Shopify and its service providers. Shopify maintains technical and organizational security measures for its platform, including measures related to payment-card security.

When you choose a payment method, your information may also be processed by the applicable bank, card network, payment gateway, digital wallet provider, or financial institution. Their handling of your information is governed by their own terms and privacy policies.

7. When We Share Information

We do not sell your personal information for money.

We may disclose information to service providers and business partners where reasonably necessary to operate our store, including:

• Shopify and ecommerce service providers

• Payment processors and financial institutions

• Shipping carriers, customs agents, and fulfillment partners

• Website hosting and technical-support providers

• Analytics and advertising providers

• Email and customer-communication platforms

• Fraud-prevention and security providers

• Accountants, legal advisers, and other professional advisers

These parties may process information only for the services they provide to us or as otherwise permitted by their own legal obligations and privacy policies.

We may also disclose information:

• When required by law, regulation, court order, or lawful government request

• To investigate fraud, security incidents, or prohibited activity

• To protect our customers, business, property, or legal rights

• In connection with a merger, sale, financing, restructuring, or transfer of all or part of our business

8. International Data Transfers

Happy Dolly operates internationally and works with service providers located in different countries.

As a result, your information may be transferred to, stored in, or processed in a country outside your place of residence. Privacy laws in those locations may differ from the laws that apply where you live.

Where required, we and our service providers use appropriate safeguards for international transfers of personal information.

9. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning correctly

• Remember your cart and preferences

• Maintain secure sessions

• Process checkout

• Measure website traffic and performance

• Understand how visitors interact with the store

• Prevent fraud

• Personalize content and advertising

• Evaluate marketing campaigns

Some cookies are necessary for the website to work. Other cookies, including certain analytics or advertising cookies, may be optional depending on your location.

Where required, we will ask for your consent before using non-essential cookies. You can manage available choices through our cookie banner, privacy settings, or your browser controls.

Blocking some cookies may affect features such as saved carts, login, checkout, personalization, or website performance.

10. Advertising and Analytics

We may use Shopify features and third-party analytics or advertising services to understand website activity, measure campaign performance, and show more relevant advertisements.

Depending on the services enabled on our website, these providers may collect device, browser, shopping, and interaction information using cookies or similar technologies.

Customers in certain locations may have the right to opt out of targeted advertising or the sale or sharing of personal information as those terms are defined under applicable privacy laws. Where required, an opt-out option will be made available through our website privacy controls.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The length of our customer relationship

• Order-production and delivery requirements

• Warranty or customer-service needs

• Tax, accounting, and recordkeeping obligations

• Fraud-prevention and security requirements

• Legal claims and dispute-resolution periods

• Applicable laws and regulations

Custom photographs and design references may be retained as part of the related order record when reasonably necessary. You may contact us to request deletion, subject to applicable legal and operational exceptions.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses encrypted connections where supported, and payments are processed through established ecommerce and payment-service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us if they believe their account or personal information has been compromised.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of certain information

• Restrict or object to certain processing

• Withdraw consent

• Request a portable copy of certain information

• Opt out of certain targeted advertising or data-sharing activities

• Appeal a decision concerning a privacy request

• Submit a complaint to an applicable data-protection authority

These rights are not absolute and may be limited by applicable law.

To submit a request, contact us using the information at the end of this policy. We may need to verify your identity before completing the request.

We will not discriminate against you for exercising an applicable privacy right.

14. Children’s Privacy

Our website and products are intended to be purchased by adults. We do not knowingly collect personal information directly from children below the minimum age permitted by applicable law.

A parent or legal guardian who believes that a child has provided personal information without appropriate authorization may contact us to request review or deletion.

When an adult submits a child’s photograph for a custom product, that adult confirms that they are the child’s parent, legal guardian, or otherwise have permission to submit and use the photograph for the requested order.

15. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Happy Dolly does not control these third parties and is not responsible for their content, security, or privacy practices. We recommend reviewing the privacy policy of any external service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.

Your continued use of the website after an updated policy becomes effective means that the updated policy applies to your subsequent interactions with our store, subject to applicable law.

17. Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or other privacy-related concerns, please contact:

Happy Dolly

Email: support@happydolly.com

US Mailing Address:
1500 N GRANT ST STE N DENVER,
Colorado 80203
United States