Return Policy

Because every Happy Dolly product is individually handmade and personalized according to the customer’s photographs and instructions, we do not accept standard returns or exchanges for change-of-mind reasons.

Personalized products cannot normally be restocked or resold once they have been made specifically for you.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from the confirmed customization details, please contact us within the timeframe stated in our Refund & Replacement Policy.

After reviewing the issue, we may provide a free replacement or another appropriate resolution.

In most approved replacement cases, you will not be required to return the original personalized item. However, we may request additional photographs, videos, packaging evidence, or a return when reasonably necessary to investigate the issue.

Customer Personalization Details

Please review all information carefully before placing your order, including:

• Names and spelling

• Reference photographs

• Colors

• Clothing and accessories

• Product style and size

• Written personalization

• Shipping information

• Any special instructions

Happy Dolly is not responsible for errors caused by incorrect, incomplete, unclear, or conflicting information submitted by the customer.

If a mistake is identified after production has begun, we may not be able to correct it. Where possible, we may offer a paid or discounted remake, but this is not guaranteed.

Handmade Variations

Each Happy Dolly item is made by hand. Small differences in shape, stitching, proportions, colors, facial details, and accessory placement are natural characteristics of handmade products.

These minor variations are not considered defects and do not qualify an order for return or replacement.

Our custom dolls are artistic interpretations of the photographs provided and are not intended to be exact photographic replicas.

Change-of-Mind Returns

We do not accept returns or exchanges because:

• You changed your mind

• You selected an incorrect option

• You submitted the wrong photograph

• You entered a name or personalization incorrectly

• The gift recipient no longer wants the product

• You expected an exact replica of the reference photograph

• The product arrived after a personal event where delivery was not expressly guaranteed

This does not affect any consumer rights that cannot legally be excluded.

Cancellations and Modifications

Cancellation or modification requests must be submitted within 1 hour of placing the order.

After this period, the order may be locked for preparation or production and can no longer be guaranteed for cancellation or modification.

A request is only confirmed after Happy Dolly has approved it in writing.

Please include your order number and clearly explain the requested change when contacting us.

Contact Us

For return, replacement, cancellation, or order-related questions, please contact:

Happy Dolly

Email: support@happydolly.com

US Mailing Address:
1500 N GRANT ST STE N DENVER,
Colorado 80203
United States